At T Mengar Sl, we stand behind every part we sell. If something is not right with your order whether the item is defective, damaged in transit, incorrect, or simply not what you expected we are here to make it right. You may request a return, exchange, or refund within 14 days of receiving your order.

1. Return Window

You have 14 days from the date you receive your item to notify us of your intention to return or exchange it. Once notified, you have a further 14 days to ship the item back to us 28 days in total from the delivery date. Returns requested outside this window will not be accepted except where required by applicable law.

2. Eligibility Conditions

To qualify for a full refund or exchange, returned items must meet all of the following conditions:

• Unused and in original condition no signs of fitting, installation, or use.
• Returned in the original packaging with all included accessories, hardware, and documentation.
• Accompanied by your order number or proof of purchase.
• Shipped back via a trackable carrier we are not responsible for items lost in return transit.

Items returned in a condition that does not meet the above criteria may be subject to a deduction or may not be accepted.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Electrical components that have been fitted or powered.
• Custom-ordered or special-order parts ordered specifically for your vehicle.
• Items with visible damage caused after delivery.
• Clearance or final-sale items marked as non-returnable at time of purchase.

4. Return Shipping Costs

Return shipping is the customer's responsibility unless the item was defective, damaged on arrival, or we shipped the wrong product. In those cases, we will provide a prepaid return label or arrange collection at no cost to you.

5. How to Initiate a Return

1. Email us at info@tmengarsrl.com with your order number, the item(s) you wish to return, and the reason.
2. We will respond within 2 business days with return instructions and, where applicable, a return shipping label.
3. Pack the item securely in its original packaging and ship it back using a trackable service.
4. Once we receive and inspect the return, we will process your refund or dispatch a replacement within 14 days.

6. Refunds

Approved refunds are issued to the original payment method. Bank transfer refunds typically clear within 5–10 business days depending on your bank. We will notify you by email once the refund has been processed.

7. Faulty or Damaged Items

If your item arrives damaged or develops a fault within our 12-month guarantee period, please contact us immediately with photos and a description of the issue. We will assess the fault and, where covered, repair, replace, or refund the item at no cost to you. See our Terms & Conditions for full guarantee details.

8. Contact Us

For any returns, exchanges, or questions about your order:

T Mengar Sl
Calle Arguineguin, 29
Las Palmas De Gran Canaria, 35010
Palmas (Las), Spain
VAT: B01022060
Email: info@tmengarsrl.com